Surgent's Critical Conversations: Having the "Hard to Have" Discussions

Overview

Silence isn’t always golden. Problems don’t solve themselves and as the engagement leader, it is your responsibility to proactively address and resolve issues, even if it means having challenging conversations.

As uncomfortable as some of these conversations may be, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a “hard to have” talk, you can learn to manage the conversation.

In this session, you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome. (Please Note: This module is part of Surgent’s Audit Skills Training: Level 5.)

Highlights

• Identifying when issues need immediate resolution
• Approaches for preparing for and having difficult conversations
• Effective communication skills for challenging conversations

Prerequisites

Experience in accounting and attestation

Objectives

• Recognize when a conversation becomes “critical”
• Identify how to plan effectively for the difficult conversation
• Identify steps to follow during the critical conversation
• Demonstrate communication skills which master those difficult conversations and result in win/win outcomes
• Prepare for having your critical conversation; build a script during the session using the 6-Step Model

Preparation

None

Notice

This on-demand webcast can be taken at any time of your choosing and is valid for one year from the date of purchase. No live instructor is present, and an exam is required to earn credit. You must score 70% or higher to earn the certificate.

How do I access my Self-Study Package?

Visit https://www.surgentcpe.com/login and enter your username (your LCPA email address) and password. If you do not remember your password, press the "Forgot?" button to receive a password reset email. Once logged in, the page will refresh to display your account menu on the left side.