Surgent's Successful Communication

Overview

All would agree that successful communications are key to any successful venture, including audits. However, given the tight deadlines, complex issue resolution and the often remote working environment of the audit teams and clients, there are many barriers to achieving effective communications on audit engagements.

In this module, we’ll review common barriers to effective communication, models for effective communication which are easy to understand and utilize, the importance of both verbal and non-verbal communication skills, and the often over-looked element of communication - effective listening.

Highlights

• Barriers to communication, especially when working remotely
• Modules and best practices for effective communication
• Keys to effective non-verbal communication
• Effective listening techniques

Prerequisites

None

Designed For

Accountants with responsibilities for effective engagement communications

Objectives

• Be familiar with a communication model to discover key techniques
• Identify and demonstrate techniques for overcoming barriers
•  Understand  the communication process including: non-verbal behaviors, and active listening
•  Listen more effectively, especially in stressful situations where heightened emotions can get in the way
•  Create an action plan to apply techniques in the workplace for communication success

Preparation

None

Notice

This on-demand webcast can be taken at any time of your choosing and is valid for one year from the date of purchase. No live instructor is present, and an exam is required to earn credit. You must score 70% or higher to earn the certificate.

How do I access my Self-Study Package?

Visit https://www.surgentcpe.com/login and enter your username (your LCPA email address) and password. If you do not remember your password, press the "Forgot?" button to receive a password reset email. Once logged in, the page will refresh to display your account menu on the left side.