Surgent's Professional Email Writing Basics

Overview

Written business communication provides a structured, documented, and efficient way to convey information, make decisions and collaborate across various business functions. It ensures clarity, consistency, and professionalism in all interactions.

Well-crafted e-mails reflect positively on your executive presence. Mastery can enhance your reputation and credibility as well as lead to opportunities for career advancement. In this course, you will learn how to incorporate strategies to articulate your ideas, instructions, and messages with precision. This reduces the likelihood of misunderstandings, errors, and confusion and provides a framework for your business success.

Highlights

• Create clear and concise email communication and utilize protocols that support and enhance your professionalism
• Best practices for excellent email etiquette
• Types of subject lines to avoid
• Subject line structure for maximum impact
• Creating effective greetings and sign offs
• When and how to use cc/bcc fields to avoid conflict and enhance connection
• Elevated “out of office reply” messages
• How to best convey the proper tone
• Avoiding common pitfalls
• How to handle misunderstandings and mishaps
• Examination of when to use text, instant messaging, or phone call instead of email
• Synthesizing ideas and using efficient methods of writing
• Creating concise email strings

Prerequisites

General familiarity with business principles

Designed For

Anyone in the accounting or financial service professions who seeks to gain a better understanding of strategies to improve written communication in business.

Objectives

• Recognize and identify habits that elevate every message
• Understand rules of email etiquette to enhance professionalism
• Know how to identify desired outcomes to match content and method of communication

Preparation

None

Notice

This on-demand webcast can be taken at any time of your choosing and is valid for one year from the date of purchase. No live instructor is present, and an exam is required to earn credit. You must score 70% or higher to earn the certificate.

How do I access my Self-Study Package?

Visit https://www.surgentcpe.com/login and enter your username (your LCPA email address) and password. If you do not remember your password, press the "Forgot?" button to receive a password reset email. Once logged in, the page will refresh to display your account menu on the left side.