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Becoming Conflict Competent

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Online/Webcast

2.00 Credits

Member Price $89.00

Non-Member Price $114.00

Overview

Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing. In this session, participants will gain insights for enhancing their natural responses to conflict, learn healthy communication styles, and build constructive behaviors to manage conflict. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

  • Speaker - Julie G. Holunga, MBA, CPCC, ACC and Stephanie Wachman
  • Highlights

    Major topics covered in this course include:

    • Levels of conflict
    • Strategies to de-escalate conflict
    • Distinction between miscommunication and conflict
    • Responses to conflict
    • Tactics to address, rather than avoid, conflict

    Prerequisites

    None

    Designed For

    Professionals leading a team or project, or will be in the future

    Objectives

    After attending this presentation, you will be able to...

    • Determine your natural reactions to conflict
    • Identify when you are entering conflict
    • Use strategies to de-escalate conflict before it is too late
    • Choose to engage with colleagues and clients to turn conflict into innovation

    Preparation

    None

    Non-Member Price $114.00

    Member Price $89.00